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Practice scenario

Fictional messages. No real account, call or payment is involved.

Enable JavaScript to try the simulated actions. You can still read the situation and answer explanations below.

Just €1.80?

You’re waiting for an online order. This text arrives.

Text message — ParcelLine

We couldn’t deliver your parcel today.

Pay €1.80 to arrange another delivery.

Please pay today to avoid your parcel being returned.

Arrange delivery

ParcelLine is a fictional delivery company.

What is the safest thing to do next?
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Your answer

Next step

Open the original order confirmation, or the shop account you used to buy the item. Check the delivery there rather than using the text’s link.

Takeaway

Expecting a parcel doesn’t verify the text. Check your order another way.

Why this is safer

A message can match your circumstances without coming from your delivery company. Your original order gives you a separate place to check whether there is a delivery issue or fee.

See all answers

  1. Pay the small fee so the parcel is not returned.

    Paying a small amount can still put your details at risk.

    It’s understandable to want your parcel delivered. But the payment page could be trying to collect your card details, not just €1.80.

  2. Reply and ask which order the text is about.

    The sender’s reply would not confirm who they are.

    Asking a question may feel like checking, but you would still be relying on the same sender. Check your original order instead.

  3. Check the tracking in my original order.

    Expecting a parcel makes this message relevant. It does not tell you who sent it.

    Open the shop or delivery app you used for the order, or use tracking information you already trust. Check whether there is a delivery problem there.

  4. Pay if the page looks like the delivery company’s website.

    A familiar design is not enough.

    A fake website can copy a delivery company’s name, colours, and logo. Its appearance does not confirm who runs it.

Optional practice — simulated screens

Try the next step

Choose a screen to open. Nothing outside this practice page will open.

The new delivery text

Pay €1.80 to arrange another delivery.

This is the same unverified request. Your original order is a separate place to check.

Your original order — example

Order status: delivery delayed.

No redelivery fee is listed.

There can be a real delivery delay without this payment request being genuine. You checked through the order you already had.

The sender replies

Yes, it is your parcel. Please pay through the link.

Another claim from the same sender does not confirm who they are. Try your original order.

Practice complete

Challenge complete.

You practised checking a delivery request through your original order.

Next situation:

Paid. Can I collect?
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Exploring a situation is practice, not proof that you will spot every scam.

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